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Shipping & Returns

SHIPPING POLICY

 

1. Order Processing:**
   - All orders are processed within 2-7 business days.
   - Orders placed on weekends or holidays will be processed the next business day.

 

2. Shipping Methods:**
   - We offer a variety of shipping methods based on your location and preferences, including standard and expedited options.
   - Shipping costs are calculated at checkout based on your chosen shipping method and location.

 

3. Shipping Timeframes:**
   - The estimated delivery times are as follows:
     - Domestic (United States): 2-5 business days.
     - International: 7-14 business days.
   - Please note that these are approximate delivery times and actual delivery may vary depending on your location, customs, and other factors beyond our control.

 

4. Tracking Information:**
   - Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress. Please allow 24-48 hours for the tracking information to update.

 

5. International Shipping:**
   - For international orders, please be aware that customs and import duties may apply in your country. We are not responsible for any additional fees or delays caused by customs.

 

6. Address Accuracy:**
   - It's essential that you provide accurate shipping information during checkout. We are not responsible for orders shipped to an incorrect or undeliverable address. Please double-check your address before confirming your order.

 

7. Multiple Items:**
   - If you've ordered multiple items, they may be shipped separately. You will receive separate tracking information for each shipment.

 

8. Lost or Stolen Packages:**
   - We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to initiate an investigation.

 

9. Delays:**
   - In the rare event of shipping delays due to unforeseen circumstances, we will do our best to inform you promptly and provide updates on the status of your order.

 

10. Order Cancellation:**
   - If you need to cancel an order, don't hesitate to get in touch with us at Hive-Chan@ChillHive.shop within 24 hours of placing your order. Once the order is processed, we cannot guarantee cancellation.

 

11. Returns and Refunds:**
   - Please refer to our Returns and Refunds Policy for information on returning or exchanging items.

 

12. Contact Us:**
   - If you have any questions or concerns about your order's shipping or delivery, please don't hesitate to contact our customer support team at any Social platform or email Hive-Chan@ChillHive.shop

Thank you for shopping with us! We appreciate your business and hope you enjoy your anime shirts and hoodies.

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Return & Exchange Policy

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1. Eligibility for Returns:

  • We want you to be delighted with your anime shirts and hoodies. If you are not entirely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.

2. Items for Return:

  • To be eligible for a return, your item must be in the same condition as when you received it, unworn, and in its original packaging. It should also include any tags or labels attached.

3. Non-Returnable Items:

  • Unfortunately, we cannot accept returns for the following items:

    • Custom or personalized orders.

    • Downloadable products.

    • Gift cards.

4. Return Process:

  • To initiate a return, please contact our customer support team at [Your Contact Information]. Provide your order number, a detailed reason for the return, and any relevant images if the item is damaged or defective.

5. Refunds:

  • Once your return is received and inspected, we will notify you about the status of your refund.

  • If your return is approved, a refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

6. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as described above and place a new order for the replacement item.

7. Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item or damaged product). In such cases, we will provide a prepaid shipping label for the return.

8. Lost or Stolen Returns:

  • We recommend using a trackable shipping service for your return. We cannot guarantee that we will receive your returned item if it is lost in transit.

9. Refund Processing Time:

  • Refunds may take some time to process, and the exact time frame can vary depending on your payment method. Please allow for several business days for your refund to be credited to your account.

10. Contact Us:

  • If you have any questions or concerns about our Returns and Refunds Policy, or if you need assistance with a return, please don't hesitate to reach out to our customer support team at Hive-Chan@ChillHive.shop.

Thank you for shopping with us. Your satisfaction is our top priority, and we want to ensure that you have the best experience with your anime shirt and hoodie purchases.

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